Service Policy
PINE STATE PEDALS
Annual Service Plan Agreement
Premier E-Bike Service Subscription
Effective September 2025
Plan Overview
* Type: Annual Service Plan
* Payment: $250 due at signup (paid upfront, non-refundable after annual tune-up or service is performed)
* Financing Options: Card, ACH, or monthly with Affirm or Shop Pay Installments (Pine State Pedals receives full annual payment at signup, regardless of installment plan)
* Annual Value: Over $1,000 with all benefits
Service Benefits on member plan
* Annual 21-Point Tune-Up:
* Complete professional mechanical & electrical inspection
* Battery and motor diagnostics
* All performed by a LEVA Level 4 certified e-bike technician
* Labor Rate: $75/hr for any non-included repairs (standard $150/hr for non-members)
* Accessory Discount: 15% off most accessories (excludes batteries/special orders)
* Priority Scheduling
* Where Service Happens:
* Service performed in Topsham, ME shop
* You are responsible for delivering your bike to our shop for the annual tune-up
* $50 pickup available within 10 miles of Topsham; further distances by custom quote
* Member Perks:
* Free basic diagnostics and safety checks
* Digital inspection/service record
* Seasonal prep offers
* Software Updates
* Accessory Discounts
* Professional communication and full documentation
Payment & Cancellation
* $250 due upfront; no recurring monthly charges for this plan
* No refunds or cancellations; must be used within 12 months
* Use provided website checkout/financing options as needed
Terms and Conditions
* Eligibility: Applies to Lectric, Recon, or Gotrax e-bikes purchased from Pine State Pedals, or, subject to approval, select other products not bought from us
* This plan does not cover corporate/business entities—please contact us for a quote
* Parts/Materials: Service plan covers 1 hour labor only; any parts charged separately (with 15% member discount), additional labor at $75/hr member rate
* Exclusions: Plan covers routine maintenance and adjustments only; crash/accident, abuse, custom upgrades, and certain major repairs are not included—ask for a quote
* Warranty: 30-day warranty on workmanship
* Insurance: Customer is responsible for bike insurance coverage
* Scheduling: All service work by appointment; 24-hour notice required for cancellations/changes, otherwise a fee may apply
Agreement & Acknowledgment
Payment to Pine State Pedals denotes acceptance of this agreement. I understand and accept the terms of this annual service plan agreement. I acknowledge this is a pre-paid annual plan with no monthly billing, and I am responsible for delivering my bike for service unless I arrange and pay for pickup. I agree to all terms, limitations, and cancellation policies outlined above.
Questions?
service@pinestatepedals.com | www.pinestatepedals.com
Subject to Maine law and 30 days’ notice for changes.